Quality Overview

Provided by: ToolingU

A quality organization meets the needs of both internal and external customers. To do this, all the departments of an organization must work together and be equally focused on quality. Organizations use various methods, such as quality management systems and quality standards to ensure quality. After completing this class, users will have a greater understanding of how each department of an organization plays a role in achieving quality as well as common approaches to improving quality. This knowledge helps emphasize the importance of quality and prepares users to learn more about specific quality management methods so that they can help contribute to quality efforts. This leads to cost reduction and improved organizational success.

Course Objectives:

  • Describe the importance of quality
  • Describe quality in products and processes
  • Distinguish between internal and external customers
  • Describe traits of an organization committed to quality
  • Describe the role of engineering in quality
  • Describe the role of purchasing in quality
  • Describe the role of production in quality
  • Describe the role of sales in quality
  • Describe quality management systems and standards
  • Describe lean manufacturing
  • Describe Six Sigma
  • Describe total quality management.

Recommended Background

  • Recommended for Manufacturing personnel, including technicians, engineers, and managers

Course ID







Communication, Critical Thinking, Personal Effectiveness, Interaction with Others, Total Quality Management, Quality

Method of Delivery


Estimated Effort

2 hrs



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